Frequently Asked Questions

Do you do scratch and dent repair?

Paintless Dent Repair

Hail damage – paintless dent repair

Yes. In fact, we can often remove small dents with a process which involves no painting, no major replacements, and is substantially lower cost than traditional repair and replacement of parts. This is a great way to clean up some of the dings and dents you have and give your car a little facelift. Give us a call for details (215)822-8810.

Do you use factory parts for my repair?

Auto Body Work Chalfont, PAWherever possible, we use genuine factory parts to repair your vehicle. There are, however, times where factory parts have been discontinued, and in those cases, we use high-end compatible parts to ensure that your vehicle looks the way it did before your accident.

How long does it take to get my car fixed?

Repair time varies from car to car, depending on the extent of the damage done to the vehicle.  When your vehicle comes in for repair, we begin the process within 24 hours to get you back on the road as soon as possible.

My car was totaled. Who made the decision to total it?

Auto Body RepairYour insurance company makes that decision. When the cost to repair the vehicle exceeds the value of the vehicle, the car is considered a total loss and the insurance company issues a check for the value of the car minus any deductibles if applicable.

My car was towed to someone else’ facility. What do I do?

Call us immediately and we’ll get the car for you.

Where can I get a rental car?

We can provide you with a rental car on site.  If you have rental insurance, we’ll handle the payments as well.

Who handles the insurance questions?

We do.  We will take care of everything you need from the time you have the accident to the final delivery of your vehicle.

Who pays my insurance deductible?

Without getting into insurance law and fraud issues – the insurance deductible is paid by the consumer. In the case where your insurance is paying the claim, you pay the deductible. In the case where the other party’s insurance is paying the claim, you aren’t responsible for the deductible.